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Investment banks face similar challenges in customer experience to that of traditional banks. Over 80% of customers may abandon the account opening process if it is not intuitive and seamless.
Codebase Technologies led the creation of Jordan’s first fully digital onboarding for investment accounts, using the Digibanc platform as the technology foundation to guarantee scalability, innovation, and cost-effectiveness.
Continuing its successful partnership with Capital Bank Group, Codebase Technologies was engaged by Capital Investments, Capital Bank’s dedicated investment arm, to launch the digital onboarding service to help the team improve the customer experience while optimizing customer acquisition and operational efficiency.
The global WealthTech industry is experiencing tremendous growth and is projected to surpass conventional investment channels by 2031, reaching USD 18.6 billion. This trend is spilling over to multiple regional markets, where financial institutions are increasingly focused on digitizing access to investment, trading, and wealth management services.
Leveraging Digibanc’s micro services and API-first architecture the team was able to integrate the digital onboarding solution seamlessly into the Bank’s existing IT ecosystem and third parties. The successful implementation of digital onboarding for investments has accelerated the bank’s customer acquisition rate and provides wider financial access by enabling remote account opening to its investment accounts.
Read our case study and find out how we helped Capital Investments successfully digitize their onboarding process and set the team up with a powerful API-based innovations platform.