As part of strengthening their IT infrastructure and maintaining compliance with the UAE Central Bank’s anti-fraud frameworks, Ajman Bank sought to enhance the digital onboarding process for their retail banking super app through advanced identity verification measures. With over 50,000 cyberattacks reported daily in the UAE, often due to stolen data, the bank recognized the critical need to secure customer identities from the start. The goal was to implement a solution that not only fortified security but also provided a seamless onboarding experience aligned with regulatory standards. 

The Bank partnered with Codebase Technologies and IDWise to address these challenges, leveraging Codebase’s Digibanc™ platform – on which the bank’s retail banking super app is built – and IDWise’s next-generation, AI-powered identity verification (ID&V) and electronic Know Your Customer (e-KYC) solutions. The integration introduced robust, high-precision identity verification capabilities, including replacing the bank’s legacy OCR vendor to ensure real-time screening, document validation, and authentication. 

Through this strategic initiative, Ajman Bank has transformed its digital onboarding process, significantly strengthening its defenses against fraud. The bank is now equipped to deliver a secure, user-centric digital banking experience that adheres to the highest industry standards. This enhancement not only fosters customer trust and loyalty but also supports sustained growth, positioning Ajman Bank as a leader in digital banking security within the UAE and setting new benchmarks for excellence in the sector. 

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